Refunds and returns policy

Refunds

We want you to be happy with your purchase. If you’re not, just return the item with proof of purchase and we’ll exchange or refund it.

If you post a product to make a return, it can take up to 14 days of your returning the item(s) to receive your refund. If you return your order directly to Forever Amber, we’ll process your refund immediately (though it can take up to 5 days for the bank to transfer the funds to you).

Please return the unused product to us within 90 days of receiving your order. Once returned, we’ll refund the person who originally placed and paid for the order.

Are there any products that can’t be returned?

We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:

  • Products which have been personalised for you, such as gifts

Terms and conditions

  • If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 7 days of purchase.
  • Ordinarily if you have your receipt or delivery note we’ll refund the original debit, credit or charge card used to purchase.
  • It’s important that any unwanted item, unless faulty, is returned in a resaleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused
  • Where a product has been made to measure or personalised for you, unless faulty, we’re unable to refund or offer an exchange. See above.
  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items
  • This does not affect your statutory rights

Returning an item

If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 7 days of purchase.

If you return the item to us by any other method, we’ll refund the person who originally placed and paid for the order.

It can take up to 14 days from your returning the item(s) to receiving your refund, but if you return your order directly to Forever Amber we’ll process your refund immediately (though please note that it can take up to 5 days for the bank to transfer the funds to you).

For all faulty items, please call us on 01892 617377

Forever Amber
207 Sandhurst Road
Royal Tunbridge Wells
Kent
TN2 3TA
UK